Archive of Communication

A Culture Exposed: Goldman Sachs’ Employer Branding Debacle

Greg Smith, ex-executive of Global Investment Bank, Goldman Sachs, this week launched a huge parting shot at his former employer, describing the culture as “toxic and destructive”. Not the first time, by the way, I have heard an ex-employee describe his/her previous employer in that way. What is possibly most damaging is the specific language that he claims is used to describe customers, alleging in some instances they are referred to as “muppets”.

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Generational Conflict: Whose Bad Attitude Is It Anyway?

In many organisations, the leadership team is likely to be made up of Baby Boomers or older Gen X, aged forty and over. When conflict arises with younger staff, all too often I see generational differences cited as the cause.

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Are Emails Killing Your Culture With Convenience?

Ever had the situation occur where what you meant to communicate was totally misunderstood by the other person. Now think about the specific instances in which this has happened to you, or you have heard it happen to someone else. Now ask, how many of these instances involved email?

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The Carbon Tax Debate: Good policy, bad policy or poor change management?

I’m trying to get my head around the Carbon Tax. Who could argue that we should pollute our world less? Who wants to breathe worse air, and damage the planet? Not many I suspect. So, why are we having such an emotively charged political debate? In my opinion, it all comes back to the key principles of change management...

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Leading Change – Are you a source of clarity or confusion?

You can be the most organised individual on the planet but when it comes to prioritising the right things to focus on at the right time with limited resources... that's a different story.

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Leading Change – The Power of One

During a 360° feedback exercise that we completed with a client recently I was reminded of just how important it is for leaders and/or leadership teams to project or communicate the right message to their teams.

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Difficult Conversations: Talking about the elephant in the room

Don Holley talks about the necessity of having those 'difficult coversations' in team development exercises.

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It’s Amazing what you can Uncover when you Visit Customers

Today I was dismayed reading a twitter feed from a recruiter boasting that she had managed to talk her way out of meeting with a client who wanted a face-to-face with her. When I queried her she went on to boast that with technology she no longer had to even visit clients.

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26Nov2009

Are You Praising Your Employees?

Smart Company has reported on a new survey involving 3,053 employees that found that 62% of employees believe their managers are “Very Poor”, “Poor” or just “Satisfactory” at offering praise to their employees.

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It’s Tough at the Top

Leonardo Di Vinci once said "the biggest deception a man can suffer is from his own opinion”. Your own Mindset as the leaders of your organisations during these challenging times its critical. What you do and say has the greatest impact on the psyche of your organisation.

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